Celoxis Technologies Pvt Ltd , Pune


Job Title: Customer Support + Product Testing Engineer



  • Company Profile :

    We are looking for an energetic and motivated professional for a Customer Support Executive position with a dual responsibility of product testing. The primary responsibilities include serving customers; resolving their concerns and problems about our software product. This responsibility will be coupled with product testing of customer reported issues and during product releases.

  • Qualification : BE/BTECH(IT,CS & E&TC)/MCA/ BSc/MSc., preferably from English medium throughout.
  • Experience : Fresher
  • Job Location : Pune
  • Salary : Rs. 3, 00,000 /- Per Annum
  • job Descriptions :

  • Job Descriptions:

    Responsibilities:

    • Provide email/chat-based support to customers. Sometimes WebEx sessions (voice-based) are necessary for resolving intricate customer issues.
    • Take ownership of customer reported issues and follow-up through resolution. This might involve proactively taking remote sessions to analyze the issue.
    • Liasoning with product and engineering teams from time to time.
    • Provide timely updates to product team about customers issues and feature requests.
    • Testing the product during major/minor releases.
    • Testing the bug fixes and updating customers accordingly.

    Required Skills:

    • Excellent English communication skills (verbal and written).
    • Listening skills, to understand exactly what customers require.
    • Problem-solving skills.
    • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
    • Creative thinking, to be able to come up with new ideas to improve customer service standards.
    • Good personal presentation, especially when interacting with customers on remote sessions.
    • Ability to work well under pressure.
    • Commitment to improving your customer service skills on an ongoing basis.

    Required Technical Skills:

    • Basic knowledge of Windows/Linux Operating Systems and Databases.
    • Basic concepts of how web-based applications work, networking, emails clients and protocols.
    • Knowledge of testing life cycle.
    • Knowledge of PHP or any programming language will be an added advantage.

    Note: Only Male Candidates

     

    Click here to Apply: https://goo.gl/forms/P6QdAULS0R0CvF8g1

  • Deadline to apply : 2018-11-15
Click here to Apply
(!!!Your Not Login Candidate!!!)